Booking
Choose your dates and guests, check availability, and follow the steps: dates, stay, your details, and payment. You can start on the website or in the app.
Help
Support
Reservations, payments, the app, and your data.
This is the official Kaania support page for the website and the app. If something is unclear, write to us and we will reply during support hours.
How to reach us
Emailreservas@kaania.comReservations, payments, and the appWhatsAppMessage us on WhatsAppThe fastest way to ask about your stay
HoursMonday to Sunday · 9:00 AM – 8:00 PM (Central Time, Mexico)We reply within 2 hours during those hours.
Common topics
Payments
Charges are processed securely with Stripe. Kaania does not store your full card number. You receive a confirmation by email when payment is complete.
My reservations
Sign in with the email on your reservation and the code we send you. There you can see your stay, payment status, and messages with the team.
Changes and cancellations
From your reservation you can request a date change. Cancellation terms are in the terms and conditions. For a specific case, email us from the address on the reservation.
Kaania app
In the app you can browse stays, pick dates, and book. If you have a question before paying, message the team from the reservation chat. Payment is completed securely on kaania.com, and then you return to the app.
Privacy
For requests about your personal data, email privacidad@kaania.com. The privacy policy explains what we use on the website, in the app, and for reservations.